Frequently Asked Questions
Everything you need to know about Koala Brand fashion.
What is the standard shipping time for my order?
Orders typically ship within 1-2 business days. Standard delivery takes 3-7 business days depending on your location, while express shipping options are available at checkout.
How do I return or exchange an item?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I know which size will fit me best?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are Koala Brand products sustainably made?
Yes, we prioritize ethical manufacturing and use eco-friendly materials like organic cotton and recycled polyester in over 80% of our current collection.
Can I track my package after it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation with a tracking link to monitor your delivery in real-time.